Self Reflection of Salesforce Workshop


  • > Software as a service (or SaaS) is a way of delivering applications over the Internet — as a service. Instead of installing and maintaining software, simply access it via the Internet, freeing ourselves from complex software and hardware management.
  • > CRM stands for Customer Relationship Management. It helps a business to recognize the value of its customers and to capitalise on their improved customer relations.
  • > Classic is the older version of Salesforce and lighting is the new version which provides better facilities for creating an app.
  • > To create a customized webapp>> Go app manager >> Create a App >> Later got to Studio to add objects.
  • > Tabs are objects like a form(class), Utilities refers to additional features like chat, recent items etc. Roles are permissions or access given to users.


  • > We can simply visit and sign up for the trial and start using it.
  • >, allows admins and developers to create websites and applications into the main Salesforce .com application. platform is the world’s first Platform as a Service(PaaS)provided by which enables developers to create and delivery any kind of Application without using any software in the cloud.
  • > Heroku is part of the Salesforce Platform, enabling enterprises to store and leverage customer data in Salesforce for full-cycle CRM engagement.
  • > The Lightning App Builder is a point-and-click tool that makes it easy to create custom pages for the Salesforce mobile app and Lightning Experience, giving your users what they need all in one place.
  • > The Fuel SDKs are wrappers around Fuel’s APIs that enable developers to integrate with those APIs using native language constructs. Fuel SDK is used with Salesforce Marketing Cloud Platform.
  • > The Lightning Component framework is a UI framework for developing single-page applications for mobile and desktop devices.


  • > Key resources for CRM module are Customer Service, Sales Force Automation, Lead Management, Marketing, Workflow Automation.
  • > Customer relationship management (CRM) is a process in which a business or other .. Operational CRM is made up of 3 main components: sales force automation, . in relational intelligence is a sign that firms still see customers.
  • > In Creating a travel lightning approval app we can build application for traveling and we can get lot’s of in-build functionality to build this application in Salesforce.
  • > Marketing Cloud connects discrete interactions, from any channel, on the customer’s terms. It unites customer data with customer behaviors in real-time to create more intelligent communications and interactions that respond to and anticipate customer needs.
  • > Customer success platform is used by businesses to ensure, through interactions with the company, customers achieve the outcome that enterprises anticipate them to reach as they use the product.



Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store