Self Reflection of Salesforce Workshop

DAY1

  • > Software as a service (or SaaS) is a way of delivering applications over the Internet — as a service. Instead of installing and maintaining software, simply access it via the Internet, freeing ourselves from complex software and hardware management.

DAY2

  • > We can simply visit salesforce.com and sign up for the trial and start using it.

DAY3

  • > Key resources for CRM module are Customer Service, Sales Force Automation, Lead Management, Marketing, Workflow Automation.